Enter your Radio ID below and we'll match it instantly with a live activation specialist who can finish the setup with you on the phone.
Found on channel 0 of your receiver, or in the device menu.
Three simple steps from "stuck on preview" to listening to your favorite channel.
Tune to channel 0 on your receiver, or check the device's menu settings — your unique ID will be displayed there.
Type your Radio ID into the box and we'll instantly check it against our activation database.
We'll connect you with a live agent who finishes the activation or troubleshooting with you over the phone.
Try any of these depending on your receiver model:
"I was stuck on the preview channel for a week. One call and it was fixed in ten minutes."— Verified satellite radio owner
Common questions before you call in.
Is there a fee to speak with an agent?
No — calling our activation line for help with your existing radio is free of charge.
My radio shows "Antenna Disconnected" — is that normal?
Not during normal use. An agent can walk you through reseating the antenna cable or check if a replacement is needed.
Can I move my radio to a different car?
Yes, with a compatible mounting kit. Our agents can confirm what works with your specific receiver model.
How long does activation usually take?
Most calls resolve activation or signal issues within 10–15 minutes.